We ship guitars, amps, pedals and gear all over the country, and we take it seriously. Here’s everything you need to know about buying from Music City Guitars.
Shipping
Carriers: We ship with UPS and USPS.
Packing: Every order is packed by hand, extremely carefully, with real attention to detail. Guitars, amps and vintage gear get the protection they deserve, because we know how much they mean to you.
Insurance: Every package we ship is fully insured.
When your order ships: We work hard to get orders out quickly. Orders ship Tuesday through Friday. We’re closed Mondays, and orders do not ship on Saturday or Sunday. An order placed over the weekend or on a Monday ships starting Tuesday.
Tracking: You’ll receive a tracking number as soon as your order ships.
Don’t just take our word for it. We’ve shipped gear all over the country, and our customers have left us hundreds of positive reviews on Reverb and a 5-star rating on Google. Many of them mention how well their gear was packed and how fast it arrived.
“UPS tried to destroy my Mustang but it was packed so well that it finally arrived unscathed!” — Dennis W., Reverb
“Purchased at 2:00. Had a tracking number by 4:00. Lightning fast shipping!!” — Jamey N., Reverb
“Also far and way the best packaged I’ve ever received, you could have thrown that box around and nothing would have happened. 10 stars.” — Will A., Reverb
“When these guys say mint they mean mint. Quickest shipping I’ve ever seen. Packed perfectly.” — Christopher W., Reverb
“Great condition and packed extremely well. Even shimmed the guitar in the case so it wouldn’t move!” — Nathan S., Reverb
“The amp was extremely well packed and was better than advertised… Thank you for the extra care you took to ensure it survived the transport.” — John Z., Reverb
Damaged in shipping? If your item arrives damaged, contact us right away. Please keep all the original packaging and take photos of the box and the item. We’ll take care of the insurance claim and make it right.
Returns
We want you to love your gear. If something isn’t right, here’s how returns work.
In-store purchases
- Returns are accepted within 1 week of purchase.
- Days 1–3: refund. Return your item for a refund of 95% of the purchase price to your original card. The remaining 5% covers a restocking fee.
- Days 4–7: store credit. Return your item for store credit toward anything in the shop.
Shipped orders
- Returns are accepted within 48 hours of delivery.
- The buyer pays return shipping.
- Returns may be subject to a restocking fee of up to 15%.
All returns
Items must come back in the same condition they left, with all included cases, parts and accessories. For shipped returns, pack them as carefully as we packed them.
To start a return, call or text us at 512-344-9443, email MusicCityGuitarsTX@gmail.com, or bring the item into the shop before the return window closes.
Payment
In the store
- All major credit and debit cards
- Cash
- Tap to pay, including Apple Pay and Google Pay
On our website
- All major credit and debit cards
- Apple Pay and Google Pay
- PayPal
- Additional payment options are shown at checkout.
Music City Guitars exists to serve musicians. We’re a hands-on guitar shop, and we want you to hang out, try out gear and play. We sell great new, used and vintage equipment, and we go through our used and vintage gear on our own bench, so it’s ready to play. Every guitar we ship gets fresh strings and a proper setup before it goes out the door. We keep instruments playing their best with expert repair, teach players of every age and level, and give our community a welcoming place to play, learn and talk gear.
Questions?
Call or text us at 512-344-9443, email MusicCityGuitarsTX@gmail.com, or stop by the shop at 2203 W FM 1626 in Manchaca. We’re open Tuesday–Saturday 11–6 and Sunday 1–5, and closed Monday.